Ba99 Privacy Policy: Our Commitment to Protecting Your Data
Ba99 treats the privacy and security of users' personal data as its highest priority. This policy clearly explains what information is collected, how it is used, how long it is retained, and what rights you have. Please read this policy carefully before using the platform.
Last Updated: January 2026
Information We Collect
Ba99 collects several types of information to deliver its platform services. This information is used solely to improve our services, ensure security, and enhance the user experience. Each category of data we collect is detailed below.
During registration, we may collect your name, date of birth, mobile number, email address, and identity documents such as a National ID or passport for verification purposes. This information is essential for account management and identity verification. All such data is stored in encrypted form to keep your account secure.
Payment information (mobile number, transaction amount in BDT) is collected when you deposit or withdraw via bKash, Nagad, or Rocket. Full payment card numbers and bank account details are never stored on our servers. All financial transactions are processed through secure channels.
When you access the platform, your device type, operating system, browser version, screen resolution, and IP address are collected automatically. This information is used to improve site functionality and monitor security. It is particularly useful for enhancing the experience for mobile users.
We log which pages you visit, how long you spend on them, which games you play, and which features you use. This data is used to analyse and improve platform performance. These logs also play an important role in detecting suspicious activity.
Purpose of Data Use
Ba99 uses collected data solely for specific, legitimate purposes. Information is never used for any other purpose without the user's consent. The main purposes are outlined below.
- Account Management & Verification: Your information is used to complete registration, login, and identity verification processes. It is essential for creating a secure account for new users.
- Transaction Processing: Payment information is used to accurately process all financial transactions, including deposits, withdrawals, and bonus payouts. All transactions are completed securely in Bangladeshi Taka (৳ BDT).
- Providing Customer Support: Account information is used to provide prompt, effective support for any issues or complaints. A history of your interactions with the support team is also maintained.
- Security & Fraud Prevention: Log and device data are analysed to detect and prevent unusual transactions, multiple accounts, and cyber attacks.
- Service Improvement & Personalisation: Usage behavior is analyzed to improve platform features and enhance the overall user experience. This data also helps us deliver relevant bonuses and promotions.
Cookies & Tracking Technologies
The ba99 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve site functionality. They remember your login status, save your preferences, and help us analyse how the site is used.
Essential for maintaining login sessions and core site functionality — without these, the platform will not work properly.
Used to analyse site traffic and usage patterns. This data helps improve our services and is not personally identifiable.
Used to remember your language preference, display settings, and other personal preferences. Cookies can be disabled from your browser settings.
Data Storage, Security & Third Parties
Retention Period & Security Measures
Ba99 retains user data only for as long as necessary. Data from active accounts may be retained for up to 5 years after account closure to meet legal and regulatory requirements. All data is secured using industry-standard encryption. Regular security audits and penetration testing are conducted to identify and address any vulnerabilities promptly. Server access is strictly controlled, and only authorised personnel can access user data.
Sharing Information with Third Parties
Ba99 never sells or rents users' personal data. However, information may be shared in the following limited circumstances: in response to lawful requests from law enforcement authorities, with payment processing partners (solely to complete transactions), and with trusted technology partners who assist in operating the platform. Any data shared with third parties is subject to the same privacy standards. No data is shared with external parties for marketing purposes without the user's explicit consent.
User Rights & Controls
Ba99 believes every user should have full control over their own data. All registered users are entitled to the rights listed below. To exercise any of these rights, please contact our support team.
You may request access to all personal data we hold about you at any time. The information will be provided within 30 business days of receiving your request. This service is provided free of charge.
If any information stored in your account is incorrect or incomplete, you can request a correction. Some details can be updated directly from your profile settings. For more sensitive changes, identity verification may be required.
After closing your account, you may request that your personal data be deleted. However, certain information may need to be retained to meet legal obligations or support ongoing investigations. You will be notified once the deletion process is complete.
Policy Changes & Contact Information
Policy Update Process
Ba99 reserves the right to modify or update this Privacy Policy as needed. For significant changes, registered users will be notified in advance via email or through the platform. Updated policies take effect from the date of publication, and continued use of the platform constitutes acceptance of the revised terms. Users are encouraged to review this page periodically to stay informed of the latest policy. Previous versions of the policy are available upon request.
Contact Support
For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us. Our privacy team typically responds within 2–3 business days. All communications are handled with complete confidentiality.
Email: [email protected]
This Privacy Policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh. ba99 consistently follows internationally recognised technologies and practices to protect user data. In the event of a data breach, affected users will be notified as promptly as possible and the necessary remedial steps will be taken. Our goal is to operate a safe, transparent, and trustworthy platform for users in Bangladesh.